Online course · Self-paced
The Individual’s Role in Quality Improvement shows every person, in every role, how their everyday work drives quality, cost and customer trust – and what they can do about it starting today.
And you know exactly what it costs when it’s missing.
When the drive-through gets it wrong, someone pays – in time, in a second trip, in patience.
Come back for the same problem twice and the shop loses money, and probably a customer.
Every missed promise means calls, re-sends and apologies that nobody budgeted for.
Organizations pay the same price, every day, in every department. The good news: the people closest to the work are the ones best placed to fix it. That means you.
20–25%
of total operating costs
Doing things over, fixing mistakes, inspecting, expediting and apologizing adds up to a fifth or more of what most organizations spend – in offices, hospitals and service businesses as much as on the factory floor. It’s a deliberately conservative estimate, and QED shows each person how to help bring it down.
The course
A practical, plain-language course for anyone who wants to do better work with less waste – no statistics degree required.
Secure checkout. One payment of $179, no subscription.
Your course is waiting in your student account right away.
Work through each session when it suits you. Your progress is saved.
Apply what you learn the very next day – at work and beyond it.
One course. One payment. Volume pricing when you bring your team.
For organizations
from$139per participant
Includes our top-down rollout plan, from the executive team to the front line, plus the Supervisor’s Role course for every supervisor.
See how the rollout worksFor supervisors
A short online companion course with quizzes. Learn how to run the check-ins that turn what your people learn into everyday habits: what to ask, how to respond and how to clear the way. Designed for supervisors who have taken, or are taking, The Individual’s Role in Quality Improvement.
Included free with Enterprise.
Meet the founder
Jim has practiced operational excellence for nearly five decades. He began at 3M, spent about ten years at Philip Crosby Associates as senior vice president and president of the Quality College division, and has worked inside three of his client companies for more than twenty years, including 15 years leading Lean transformations in one facility.
He has worked with dozens of companies on six continents and trained more than 20,000 people in quality and Lean. He is the author of Quality Still Works, The Speed Advantage and The Seven Myths of Total Quality, and leads Joyner & Company, a management consulting firm focused on operational excellence.
Anyone in any role – front line, office, supervisor or executive. If your work touches a customer, a product or a coworker, it touches quality.
No. Individuals pay $179 once per student.
Yes. Enterprise pricing is $159 per participant for 5–24 people and $139 per participant for 25–100 people. It includes the staged rollout plan and the Supervisor’s Role course. For more than 100 people, contact us for custom pricing.
Yes. The Supervisor’s Role in Quality Improvement is a short online course with quizzes that prepares supervisors to coach their people through QED. It is $39 on its own, $199 together with the main course, and included free with Enterprise.
Yes. Organizations can run QED in-house with trained facilitators and the QED participant workbook. Contact us to discuss it.